Alpha, if the dealer is not helping, you should give Infiniti Consumer Affairs a call at 800-662-6200 to open a case and see if they will work with you and the dealer.
I don't know who makes the navigation unit hardware, but NAVTEQ supplied the mapping software, which might now be branded under HERE, since both are owned by Nokia now.
2015 QX80 | Graphite Shadow/Graphite
2011 FX50S | Black/Graphite | Sport | Tech | TRADED
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